Shipping policy
Welcome to Frangelika! We are committed to providing our customers with high-quality French Bulldog outfits and ensuring a smooth shipping experience. Please read our shipping policy carefully to understand the terms and conditions of our shipping services.
Domestic Shipping (Within Thailand)
- Free Shipping: We are pleased to offer free shipping for all domestic orders within Thailand.
- Order Processing: Orders are typically processed within 48 hours after payment confirmation.
- Delivery Time: After processing, shipping may take 2-5 business days depending on your location.
- Shipping Method: Standard shipping is available for all domestic orders. Expedited shipping is not available at this time.
- Tracking: Once your order is shipped, we will send you a tracking number via email to help you monitor the delivery progress.
International Shipping
We are excited to announce that international shipping will be available very soon! Initially, we will begin shipping to Europe, with plans to expand to other regions in the near future.
- Shipping Costs: International shipping costs will vary based on the destination and will be displayed at checkout.
- Customs Duties and Taxes: Customers are responsible for any applicable customs duties, taxes, or fees required by their country of residence.
- Delivery Timeline: Estimated delivery times will be provided at checkout and may vary by region.
Further updates on international shipping will be announced on our website.
Returns for Defective Products
At Frangelika, your satisfaction is our priority. If you receive a defective product, you may return it within 14 days of delivery for a replacement or refund.
How to Initiate a Return:
- Contact our customer support team at support@frangelika.com to file a complaint and obtain the return authorization.
- Use the designated carrier specified by our team for returning the product.
Reimbursement: Upon verification of the defect, we will reimburse the return shipping costs.
Non-Returnable Items: Please note that certain promotional items are non-returnable. This will be clearly mentioned in the product description on our website.
Contact Us
For any shipping or return inquiries, please reach out to our dedicated support team:
📧 Email: support@frangelika.com
Thank you for choosing Frangelika! We look forward to delighting you and your French Bulldog with our stylish and comfortable outfits.